Readiness

Readiness

Crisis Communication Consulting
&
Emergency Group Contact Technologies

OUR GOAL: To the greatest extent possible, help ensure readiness of your organization's crisis response capabilities to respond immediately and with consistent effectiveness to a crisis.

THE KEYS TO SUCCESS:

Begin preparing now for several potential scenarios and utilize the experts in crisis communications along with proven technology to develop the best possible scenario specific plans.
Proactively include top leadership.
Rehearse, rehearse, rehearse, updating and improving continuously.

Argo Navis IT provides Crisis Communications Consulting and Emergency Group Contact Technologies necessary for effective crisis communications.

We have a partnership with one of the industry's most renown crisis communications experts, James Lukaszewski from The Lukaszewski Group. As a team, we provide end to end solutions, from initial consultation and vulnerability needs assessment, custom crisis communications plan development training, custom developed end user training and workshops, participation in routine crisis response simulations, provide the necessary emergency group contact communications services as well as oversee ongoing administration of the crisis communications plan.

OUR OBJECTIVES IN READINESS PLANNING

Surprise reduction
Cohesive response across the entity affected, the support organizations, top management and filtering down to messages reaching the media and the public
Better control of internal and external visibility of activity and the timely dissemination of information concerning it
Incrementally reducing levels of chaos and improving the effectiveness and efficiency of communications
Real-time coordination of action
Real-time intake of information

EMERGENCY GROUP CONTACT TECHNOLOGIES

During a crisis, there is a clear need for the rapid and efficient distribution of consistent information across numerous individuals and entities. Time is of the essence and having the right technology immediately available and the confidence in utilizing it is critical.

EMERGENCY GROUP CONTACT TECHNOLOGIES CHART

Communication Requirements	Benefit of our Solution	Solution
Broadcast one to many	Rapid, consistent distribution of information to many. Alert, assure, update, and prepare people for next steps.	Voice Broadcast Fax Broadcast
Group Interactive Communications	Speed decision making and mobilization by quickly conferencing with all necessary for planning appropriate action.	Teleconferencing via 800#. Web conferencing to share visual details.
Recipient response capability - in response to voice broadcasts	Providing the ability for people to immediately provide feedback or hear further individualized instructions in response to a message they received. Accomplished via transferring to designated call center/incident response center/crisis communications center. Speeds planning and mobilization.	Immediate hot key transfer capability for recipients of voice broadcasts.
Immediate hot key transfer capability for recipients of voice broadcasts.	Allows locations where PCs may not be available to receive emails as faxes and conversely, allows faxes to be received as emails when fax machines are not available.	Fax2Mail

There are three distinct stages in crisis communications where these services have a distinct role:

Readiness: At this point, the efficient distribution of information to many within an organization or across numerous entities within numerous organizations is essential. Many pieces of information need to be sent to pre-defined contact lists and voice, fax, and email broadcasting allows this to happen in the most efficient manner. At this time, while in the process of becoming prepared for a crisis, there is the need for audio and web conferencing to coordinate resources.
Scenario Execution: Whether in a simulation or in response to a real crisis, the rapid fire distribution of various pieces of information to coordinate mobilization of resources is needed. Alternative technologies are required as the usual method of contact may not be available given the type of emergency at hand. Hence, the ability to interchange methods of information dissemination on an immediate, as needed basis is required. For example, being able to utilize fax broadcast in place of email broadcast, or vice versa can be helpful as can being able to utilize voice broadcast in place of email broadcast.
Recovery and Resumption: At this time, as previously, there is a mass coordination of activities required. Communication needs to be carefully managed to enable the smoothest possible recovery. Again the efficiency and effectiveness of broadcasting and group interactive technologies enables the highest likelihood of this happening.