Readiness Training Courses

Emergencies and crises of various proportions are issues businesses are seriously preparing for and have been for the past few years. Overlooked in most emergency preparedness planning programs are the human needs aspects. This gap can cost lives and be one of the major underlying causes of the failure of business continuity plans. The training courses below are designed to address this gap.

Emotional Resilience, Team Building, & Leadership During Crises training is a one day course which helps to prepare people to understand and better handle several of the most difficult elements of emergency preparedness.

• Common reactions to crises
• Distinct phases of emotional response to disasters
• Differential impacts of disasters according to age, gender, socio-economic status - Stress management techniques
• Building emotional resilience
• Understanding the 3 primary forms of authority
• Leadership versus Management: Essential skills and qualities
• 3 critical factors to building effective teams during the pressure of crisis
• Lessons from great leaders during crises
• Preparing for Crises:
  • Developing the team
  • Rounding out the disaster preparedness plan
• Essential aspects to successful interpersonal communications during crises
  • Defusing anger, dispelling fear, building trust
  • Elements of decision making during crisis
• After the crisis: Debriefing and lessons learned
  

Please click here for more information on the Emotional Resilience, Team Building, & Leadership During Crises training course.

The Executive Leadership During Crisis Seminar is a half day course which focuses on the essential skills and qualities of those leaders who have successfully led their teams through crises and faced their shareholders and public during crisis without serious detriment to their corporate image and bottom line. Examples of those companies which have weathered crises of various proportions are analyzed.

Please click here for more information on The Executive Leadership During Crisis Seminar.

Facilities Preparedness for Hotels, Casinos and Temporary Public Housing training course is a two day course, designed specifically for public housing and the hospitality industry. The unique combination of having a low percentage of management personnel to hourly wage earners on the property and a significant public safety responsibility has been the fuel to develop this very specific course. The goals of this course are to save lives and enhance the public safety within these organizations when disasters strike. This course includes:

• Tactical Emergency Preparedness: How to prepare and what to do during the 8 most likely disaster scenarios
• Crisis Communications – How to effectively speak and be understood during a crisis
• Team Building First Aid – What to do when people who have never teamed before must work together and serious friction surfaces
• Crisis Leadership: Functions, qualities, essential skills
  • Strategies for keeping the team intact over time
• Facilities Preparedness:
  • The team: Key roles and responsibilities, the “regular” org chart versus the “crisis” org chart
  • The physical facilities:
    • Historic weak areas, forgotten areas
    • Alternative housing arrangements
    • Safeguarding the public: evacuating and assembly points, preparing non-management during the crisis to enhance public safety
    • Realistic transportation alternatives
    • Supplies, including for special needs employees and public
    • Medical aspects of disaster preparedness
• Testing and Evaluating Response Procedures
  • Warning and communications systems
  • Internal and external communications
• Resource Management
  • Mass care
  • Working with external agencies and organizations

Please click here for more information on the Facilities Preparedness for Hotels, Casinos and Temporary Public Housing training course.