Features and Definitions
Features include the following:
The ReadyConference Card
- Issued to ReadyConference moderators
when they set up their account, this convenient wallet card
provides our customers with their conference information,
including their name, client ID, toll and toll-free dial-in
numbers, moderator and participant passcodes
VisionCast Meeting and ReadyCastSM -
Included with every ReadyConference account, ReadyCast combines
the visual and collaborative resources of the Internet with
the audio capabilities of ReadyConference.
Quality Customer Service
- Always available at the touch of a button,
24/7, to assist customer during customer call.
System – Available following
moderator log-in, this system features an intuitive scheduling
calendar that streamlines conference scheduling, this Web
system includes an enhanced moderator options selection menu.
This moderator feature offers the flexibility of applying
high-level security to individual conference calls, and provides
organizations with the opportunity to use this feature as
part of their company-wide conferencing security policies.
- Moderators have the following conference
o Schedule conference availability
o Assign a conference name
o Assign a PO or billing code
o Modify entry and exit options
o Record participant’s names for roll call
o Select on-hold music until the moderator joins
§ Play or skip roll call when moderator joins
o Receive a listen-only passcode for participants
o Override default PO
o Validate Moderator requires client ID to initiate conference
o Moderator Override allows moderator to initiate a scheduled
o SecureTouch - Automatically enables the following options:
§ Voice on entry/exit
§ On-hold music
§ Roll call
§ Validate Moderator
§ Mute all participant lines*
§ Disconnect all participant lines*
*Available on all ReadyConferences
Customer may disable any individual option if desired.
Online Reporting -
Provides moderators with Web access to their ReadyConference
client or company usage report.
Dial-in Access -
Domestic toll and toll-free and International toll access
Moderator Billing Feature
- Enables moderators to assign a billing
code or PO number to each call for easier tracking and billing
- Through Reservations or on the Web, moderators
can reserve automated conferences in advance and receive a
unique dial-in number and passcode, “listen-only”
passcode for participants, select Record and Replay, and send
e-mail notification to help boost attendance.
Moderator features include (Reservationless
· Press *92 to hear a roll call.
· Press *93 to disconnect all participant lines.
· Press *94 to lock or unlock the conference, preventing
other participants from joining.
· Press *95 to dial out to and add domestic participants
· Press *96 to mute all participant lines.
· Press *97 to un-mute all participant lines.
Participant features include
(Reservationless and Scheduled):
· Press *6 to mute or "un-mute"
· Press *4 to increase the conference volume.
· Press *7 to decrease the conference volume.
· Press *5 to increase voice volume.
· Press *8 to decrease voice volume.
· Press *0 to reach a live reservationist.
· Press *1 to hear the Help Menu.
ReadyClick & Conference –
Web-based moderator tools
ReadyClick & ConferenceSM
– An easy-to-use Web-enabled application
ReadyClick & Conference allows moderators to initiate
and direct their conference calls right from their desktop.
This Windows-based application provides a convenient tool
to instantly initiate automated conferences, mute lines, adjust
volume, eliminate line noise, disconnect and dial out to participants
and apply security protocols to any ReadyConference.
ReadyClick & Conference
comes equipped with the following features:
· Application launches from an active icon in your
desktop system tray
· Provides instant notification of conferences in progress.
· Allows moderator to survey participants, graphically
chart and print results
· Includes a full range of moderator controls including
volume adjustment, mute, hold, participant in and out times,
identification of the number of participants, disconnect lines,
and termination of conference
· Includes an active indicator showing who’s
speaking in the conference, and allowing moderator to mute
noisy lines and music on hold
· Supports automated dial-out to add participants to
a conference in progress
· Displays participants entering and exiting a conference
· Provides drag-and-drop of any number of participants
into a private sub conference
· Allows users to schedule and initiate a ReadyCast
· Provides ReadyConference online conference reports
· Supports instant e-mail document sharing
Web Conferencing for Automated Calls
The ReadyCast product is designed for small
groups that need to meet on the spur of the moment, or need
to share documents/presentations during a meeting. ReadyCast
meetings do not need a set schedule, nor do they need advanced
These working sessions offer a variety of features:
· Presentation sharing lets the user (or users) present
any printable document to the other participants.
· Document sharing is a helpful tool when more than
one person needs to share and work on a specific document.
· Application sharing and application share control
allow more than one person to work within an application
hosted on one of the participant’s computers.
· With Desktop sharing, one person can remotely control
another participants’ computer.
· File transfer allows users to transfer files electronically
without disconnecting from the ReadyCast presentation. Simply
drag the file and drop it in the designated file transfer
area to share with other participants.
· Web sharing enables the entire group to browse
the Web together. However, if a participant clicks on a
link, the new page is pushed to all participants.
VisionCast Meeting – Web
conferencing for Automated Calls
Built with all the features and functionality
of Premiere Conferencing’s attended VisionCast product,
the VisionCast Meeting is designed to support ReadyConference
users on spur of the moment collaborative meetings.
The following are a few features offered through
the VisionCast Meeting service:
· Flexibility in presenting and controlling a select
a slide set and present individual slides including PowerPoint
slides, Editable Text slides, Polling slides, Snapshot slides,
Sharing slides and Web slides.
· Create new slides “on the fly.”
· Share your view and applications. Sharing a view
is a great way to demonstrate a new software application,
show the real-time manipulation of data in a spreadsheet,
or lead the audience through a new process.
· Record a presentation. If recording is part of your
feature set, you can record a meeting including slides and
comments to be played back at a later time.
· See who’s at the meeting and chat.
· Share presenter controls.
· Print to PDF. Print the contents of the loaded slide
set to a PDF file.
VisionCast – Web Conferencing
for Attended Calls
VisionCast is a very comprehensive and
intuitive product. The VisionCast package includes numerous
data conferencing features. Clients are able to select which
features they want to use. This product is compatible with
Features of this package include:
· Customized Invitations – attendees and presenters
· Email confirmation and notification to attendees
· Participant list
· Seating and audience chart
· Participant Connection status
· Slide Shows
· Document sharing
· Snapshot or screen capture
· Website viewing
· Moderator controls
· Speaker notes
· Chat and messaging
· Record and Playback
VisionCast is used to compliment attended conferences.
Premiere requires at least 3 hours notice to schedule a VisionCast
call for current users and 48 hours notice for new users.
VisionCast seats are available to heavy
web conferencing customers who want the unlimited usage (per
seat) pricing model. Following is a brief description of the
different features available with the 4 levels of VisionCast
· Basic – includes on-line conferencing with
instant polling, chat, and application viewing.
· Basic with Recording – includes on-line conferencing
with instant polling, chat, application viewing, and recording.
· Advanced – includes on-line conferencing with
instant polling, chat, application viewing, recording, and
· Advanced with SSL – includes on-line conferencing
with instant polling, chat, application viewing, recording,
application sharing, and Secure Socket Layer (SSL) data transmission
SoundCast extends the reach of attended
conference calls by simul-casting live streaming audio on
the Web, and by streaming event replays.
SoundCast features and benefits include:
· A cost-effective way for clients to offer and expand
global access to their events.
· User-friendly Web interface.
· 30-day Web replay of event included at no additional
· Limited interaction with Web audience available through
· While listening to live audio, users can also link
to relevant material provided on the client’s (or any
other) Web site.
· Package pricing enables clients to know costs up
PremiereCall Attended Services
Auditorium provides Premiere clients with
the best of both worlds by enabling them to run an event sized
call (up to 1000 participants) without the manpower of a typical
event call (only one operator needed). This offers clients
a more streamlined user experience and additional savings
and value on an attended call.
· Dedicated Event Manager
· Dedicated Operator
· 360 Port capacity
· Passcode access
· PIN Access (optional) to enable caller identification,
screening, participant list
· Web pre-registration to anticipate audience size,
· Multiple speaker capability
· Pre and post conferences
· Electronic Q&A
· Electronic Polling
· Basic SoundByte Replay availability
· CD Recording
· Integration With VisionCast
This basic attended service offers customers
the ability to leverage Premiere Conferencing service with
operators to ensure a smooth and professional conference call.
This product includes many features that
other competitors charge for separately.
These features include:
· Dedicated Event Manager
· Dedicated Operator
· Professional Announcer
· Roll Call
· Dial Out available
· Listen Only available
· Participant List
· Basic Introduction Script
· Pre/Post Conference
· Sub Conference
· Backup Recording
Attended Feature/Service Definitions
Options Available before the
Program Development Consultation: The Premiere
Event Manager and other team members will discuss with you
the objectives of the program and suggest the most effective
way to set up the event. The Event Manager will also be responsible
for coordinating all details with the appropriate Premiere
departments, (i.e. Consulting, Fulfillment and Operations).
Professional Consulting and Rehearsal Services: Premiere coaches
provide services before, during and after the event. Coaches
will prepare spokespeople on the differences between making
audio and face-to-face presentations. Rehearsals also allow
protocols to be experienced by the speakers prior to the actual
event. Premiere’s coaching service offers professional
moderator services, speaker coaching and written reviews of
Recruitment and Reminder Calls: Premiere Conferencing offers
telemarketing services for recruitment purposes or message
delivery. The service includes assistance with script development
Fulfillment Services: Premiere offers fulfillment services
for sending support materials to program participants. Services
include packet assembly, letter duplication and mailing.
Creative Services: A member of Premiere’s creative services
department will help you design invitations, cassette and
CD covers and other collateral materials. Printing and mail
house services are included.
RSVP Service: Invited participants can call or reply through
a customized web site to reserve a place at your event. When
the participant registers, Premiere Conferencing collects
basic information such as name, affiliation, phone number,
department code or any other data required prior to the event.
This information not only assists you and Premiere to estimate
the number of participants that will be on the line, but it
also helps you know who is planning to attend your event,
which in turn helps you customize your agenda.
Pre-Conference Survey: When the participant calls ReplyLine,
Premiere can also ask a number of questions designed to gather
critical data prior to the event. For example: “What
level of software are you presently using?” This information
helps you be better prepared for the meeting or can help the
moderator tailor the presentation to the specific needs of
Broadcast Messagingâ: Instantaneous (blast) faxing and
e-mail capabilities to multiple locations. This service includes
list storage and maintenance. Upon completing the RSVP process,
Premiere Conferencing faxes to the participant support materials
such as an event reminder, enrollment confirmation sheet,
or technical specifications for any web services that will
be utilized during the event.
Options Available during the
Remote Operator: Enables you to share a computer screen with
the Premiere Conferencing operator conducting the conference
call at our conference center. Important information can be
viewed firsthand, such as who is in the conference, which
is asking questions during the Electronic Question and Answer
Session, and what answers individual participants are giving
to survey questions.
Team Pre- and Post-seminar Conferences: While participants
are gathering online, your team and the Premiere Conferencing
team can meet briefly to review protocols and discuss last-minute
details. Meeting right after the seminar allows everyone to
discuss and exchange feedback about the event just completed.
Customized Greetings: Operators may be required to ask participants
for a passcode to gain access to the call. Moderators may
want scripts to be read by the Premiere Conferencing professional
announcer. The script may be preliminary information on the
company, a product to be discussed and/or protocols for the
event and how to participate.
Caller Screening: Callers are screened against a participant
list and/or moderator confirmation before and during the call.
Additional Participant Information Gathered: As callers dial
in to join the conference, our operators can request name
and additional information such as location, number of people
sitting with the caller and office location of the caller.
On-Hold Music/Messages: Selected music, announcements, or
background information can be played while participants wait
for the event to start.
Listen Only/Broadcast Mode: Participants are placed in a listen-only
mode, preventing them from being able to be heard during the
Professional Announcer: Premiere Conferencing provides a professional
announcer who will begin the program with a prepared announcement
and then an introduction of your spokesperson.
CommLine: Allows a behind-the-scenes link between your team
and the Premiere Conferencing operations team. Event production
instructions and client updates may be discussed to ensure
the event is a success.
Translation: Premiere Conferencing can provide translation
services when your event is linked to international locations.
Electronic Polling/Surveys: Short surveys can be taken by
asking questions of participants who respond by pressing the
appropriate telephone keypad buttons.
VisionCast: Combines the latest Internet technology with audio
conferencing to provide real –time, interactive visual,
data and audio presentation solutions. VisionCast is also
equipped with special conference leader tools.
Technical Support (On-site or telephone assistance available):
Premiere Conferencing’s technical services can integrate
microphones, PA systems, and telephone lines, connecting the
live audience PA system with the audio conference and microphone
Options Available after the Event
Participant List: Upon completion of the call, a list of attendees
can be sent to you.
Recording: Cassette, CD, or Electronic File (.wav, .mp3, .asf,
.rm – Real Audio, .wma – Windows Media):
Professional Editing: Premiere Conferencing can edit, and/or
add music, narrative and remarks to your conference replay.
Conference Playback: The event can be played back at predetermined
times or posted to our SoundByte® service for participants
to call in to at their own convenience. The replay service
is available through telephone access and in some cases when
used with VisionCast over the Web.
Tape Archive: Tapes can be archived for later duplication
Transcriptions: Available as written text or on a disk and
distributed via e-mail, fax or regular mail.
Coaching and Consulting Written Reviews: A Premiere Conferencing
coach can review a recording of the call and suggest enhancements
or improvements for the next event.
Post Event Reporting: Following the call, Premiere will supply
you with complete reports that pull together the data from
the registration and survey during the call to provide you
with a complete picture of each attendee.
SoundByte is an IVR (Interactive Voice
Response) system that can be used to replay audioconferences
and is accessible via a telephone.
Below are some features and benefits of SoundByte
· 24 hour per day, 7 day per week replay accessibility.
· Ability to capture requested caller information.
· Information taken from the caller can be transcribed
and faxed, or e-mailed, within 2-business days.
· Usage reports (ANI and utilization) are available.
· Can be available for as long as client desires.
· Toll and toll free number availability.
· Can be available 5 minutes after conclusion of
the event, provided that there is no production work required.
(extra charge applies)
· Special applications can be custom developed for
the clients’ specific needs.
Pricing is billed per day – includes
· Digital Replay: The recorded material for your client’s
event can be placed onto a digital replay system. This replay
system is accessible by either a toll or toll free dial-in
number. Once connected to the system the callers will then
be prompted to enter the access (confirmation) code for the
program that they wish to hear. The replay is normally available
1 hour after the conclusion of the live event but can be available,
in its entirety, 5 minutes after the conclusion of the live
event, for a Rush Fee.
· Greeting / Closing: Once connected to the replay
the callers will hear a greeting, welcoming them to the replay
and at the conclusion, they will here a closing thanking them
for participating in your clients’ call.
· Security Passcode: Your client may request that a
single passcode be made available to force only callers with
the code access to the program. A passcode of four (4) to
(10) digits may be used.
· Voice Capture: This option allows the caller to record
information requested by your client, such as their name,
company name, and phone number for informational purposes.
The information is transcribed onto a report at either the
conclusion of the replay, or on a regularly scheduled basis,
and can be delivered via fax or e-mail. There is a two-business
day turnaround for retrieval and transcription of Voice Capture
information. Clients may also self-retrieve the information.
· Usage Reports: ANI and Utilization. ANI: This works
much like caller I.D. and is only available with toll-free
access. Utilization: This information, which normally appears
on your clients’ invoice, states the total number of
callers and the total number of accumulated minutes and can
be provided on an Ad Hoc basis.
Pricing is billed per day – includes
Includes all of the above features listed in the Basic SoundByte
package, plus the following:
· Fax-On-Demand: Your client may request that a document
be available for callers to receive by fax, to be used in
conjunction with the replay. Callers will be prompted to enter
their fax number and receive the document prior to listening
to the replay.
· Call Transfer: Your client may request that callers
have the option to exit the replay and be connected to a live
operator at the clients’ location. Callers will be presented
the option to either press a digit to be connected to a live
operator or disconnect.
Pricing is billed as:
· Set up fees – per menu
· Charge for Toll Free number
· Ongoing Daily Fee
· Usage Fee
Any SoundByte application, not covered by a package packages
is considered custom. These include:
· Menu applications
· Specially developed client specific applications
· Special fax-on-demand applications